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The Nixon Medical Service Difference: Benefits of Our Medical Linen Services

December 20, 2019 by Nixon Medical

Nixon Medical is your complete source for medical apparel, linens, and garments for outpatient facilities. We have the experience and resources it takes to help with every aspect of your medical linen and laundry needs, including laundering, folding, delivery, and stocking services.

Our All About ServiceTM guarantee is ingrained into everything we do, including:

  • Accurate inventory solutions
  • Dedicated Route Service Representatives
  • Free emergency deliveries

In this blog, we’re reviewing the top factors that contribute to the Nixon Medical Service Difference.

Inventory Solutions for Accurate Ordering & Stocking

A proper inventory system is vital to keeping your medical linens and laundry in order. If your facility doesn’t have a rigorous laundry inventory system in place yet, it’s time to act. Nixon Medical’s inventory management services are a prime example of how your stock of healthcare linens and textiles should be tracked and maintained.

We provide individual, on-site inventory organization, storage, and processing solutions. We barcode every garment and add them to your inventory with a handheld scanner. From washcloths to pillowcases, we track every piece of medical laundry going into or coming out of your facility. Tracking ensures an accurate inventory that won’t leave you guessing about how much medical laundry you have and when to expect a pickup or delivery. Together, we can design a coachable system that meets the unique needs of your staff and facility.

To help deter scrub loss, we barcode each garment and add them to your inventory with a handheld scanner. Every clean and soiled garment is tracked by size, wearer, and finishing methods. If a garment goes missing, the assigned wearer is billed for it. With this type of tracking system, you never have to count your inventory manually or be concerned about missing scrubs or other garments.

Inspected, Staged, Ready-to-Wear Garments

We don’t just launder your medical linens and apparel. We professionally clean, inspect, and seal your garments in plastic. All worn or damaged products we collect are automatically repaired and replaced. All items we deliver to you and stage in your inventory are always in ready-to-use condition.

Our professional staging and organization services help keep your outpatient center cleaner, more presentable, and more conducive to providing the best medical care possible. By making linen and garment access fast and easy for your clinicians, your busy work environment can run more efficiently, improving the overall experience for staff and patients alike.

Storage Management Organization

Nixon Medical provides superior services to outpatient healthcare centers nationwide using smart people, processes, and technologies to ensure clean and orderly location management. Our healthcare facility storage options feature safe, clean solutions to help even the busiest and most crowded locations stay organized. From OSHA-compliant hampers and ranger racks to secure, personal lockers, our flexible solutions can be integrated into virtually any outpatient medical environment. Whether you need to equip a single small facility or multiple expansive locations, you can rely on us for:

  • Regular hampers
  • Premium hampers
  • Hanger racks
  • Stationary garment rails
  • Folded garment lockers
  • Standard laundry lockups
  • Hanging garment lockers
  • Replacement locks

Soiled Product Removal

During regularly scheduled visits to your facility, your dedicated Route Service Representative will remove all soiled products from your practice. They’ll then transport, launder, and inspect all pickups in our HLAC compliant trucks and state-of-the-art processing facilities.

Three Points of Service Review

When your Route Service Representative completes their duties at your location, you’ll never be left questioning what they did. On each scheduled visit, your Route Service Representative will provide a service review explaining what they’ve done and their next steps. Before they leave, they’ll inquire about anything else we can help with at that time or in future visits.

Timely Follow-Ups

When it comes to medical linens for you and your patients, dependable service is of the utmost importance. That means being accessible whenever you need us. Rest easy knowing you can always reach your Route Service Representative by phone, and they’ll follow up with any needs, questions, or concerns you may have within 24 hours.

Convenient Online Account Management

Since 1967, Nixon Medical has gone above and beyond to live up to our All About ServiceTM guarantee in providing exceptional medical textile solutions and service. Our commitment to quality extends to Nixon Medical Xpress, our online customer portal. Here you can easily access your account and financial history. Nixon Medical Xpress makes account management and bill paying fast and easy. At your request, we can authorize additional users to access your account to create requests or orders, track deliveries and pickups, and more.

Anytime Access to Your Route Service Representative

When you partner with Nixon Medical for your medical laundry needs, you’ll be assigned a Route Service Representative. As your main point of contact, they’ll work to understand your unique needs and continuously customize your service as those needs change or emergencies arise.

All members of the Nixon Medical team, including your Route Service Representative, always strive to adhere to our core values:

  • Respect for each other
  • Give your best
  • Deliver on commitments
  • Act safely
  • Do the right thing

On-Time Pickups, Deliveries, and Emergency Services

Your Route Service Representative will visit your location regularly to pick up, deliver, and manage your medical linen and apparel. We make it a point to keep you in the loop at every stage of our process, so you’re always aware of the status of all deliveries and pickups.

Free Same-Day Special Deliveries for Unexpected Needs

Need an emergency resupply or pickup? No problem! We understand that your busy outpatient facility always needs to be adequately supplied. That includes clean and sanitary linens, laundry, and garments. You can’t account for every situation, especially with medical emergencies, but we’re always available to help you when they arise. In the event of an emergency, your Route Service Representative will be there for you to provide next-day special deliveries at no extra cost.

Your Satisfaction Is Our Top Priority

At Nixon Medical, we ensure that no matter what, we deliver the highest quality textile rental services possible. No excuses, ifs, ands, or buts. Contact us today to get started with professional and reliable medical linen services for your outpatient facility.


Written by Nixon Medical

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